Shipping Policy

Thank you for choosing Pheaton Trade. We are committed to delivering your pet accessories quickly and safely. Please review our shipping policy:

Order Processing

Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive an email notification with tracking information once your order has shipped.

Shipping Times

Shipping typically takes between 5 to 20 business days depending on the shipping destination and logistics providers.

Shipping Costs

Shipping fees will be calculated and displayed at checkout. Occasionally, we may offer free shipping promotions.

Delivery Areas

Currently, we ship within the United States. We are working towards offering international shipping in the future.

Tracking Your Order

Once your order is shipped, you will receive a tracking number so you can monitor the delivery status.

Shipping Delays

While we aim to deliver within the estimated timeframe, external factors such as weather, carrier delays, and holidays may cause unforeseen delays. We appreciate your understanding and patience.

Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately at service@pheatontrade.shop with your order details and photos if applicable. We will assist in resolving the issue promptly.

Contact Us

Email: service@pheatontrade.shop

Phone: +1 818-716-5933