Your satisfaction is our priority at Pheaton Trade. If you are not completely happy with your purchase, we are here to help.
Return Conditions
Items must be returned within 30 days of receipt. Returned products must be in their original condition—unused, unwashed, undamaged, and with all original tags and packaging intact.
Non-Returnable Items
- Final sale items
- Gift cards
- Customized or personalized products
Return Process
To initiate a return, please email [email protected] with your order number and reason for return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
After receiving and inspecting your return, we will notify you regarding your refund approval. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you need to exchange a product due to sizing issues or defects, please contact us to arrange the exchange process.
Damaged or Incorrect Items
In case of receiving a defective or incorrect product, please notify us immediately with photographic evidence so we can resolve the issue as swiftly as possible.
Contact Us
Email: [email protected]
Phone: +1 818-716-5933